Jetking

Desktop Support Engineer
This module will develop the desktop support engineer's skills in you.
You will be learning:

• Assembling of, configuration and maintenance of PCs and Laptops
• Install and configure client operating systems, namely Windows 7
• Install and configure Networks and Network devices

Duration: 216 hrs

PC Hardware Support Skills.

• Identification, installation and troubleshooting of Processors.
• Identification, installation and troubleshooting of Memory.
• Identification, installation and troubleshooting of Motherboards
• Identification, installation and troubleshooting of SMPS
• Storage systems (IDE and SATA)
• Storage system – removable (CD/DVD/Blue Ray)
• Display devices and graphics card
• Peripherals and input devices (Mouse, Keyboard, Scanners, Printers) and their troubleshooting
• BIOS settings
• Laptop maintenance and its troubleshooting
• Preventive maintenance of all the components of a computer
• Gaming PCs and Server Hardware

Operating Systems Support Skills

• Operating systems - basics
• Introduction to Windows XP and installation
• Pre-installation checks, installation of Windows Vista
• Pre-installation checks, installation of Windows 7 and migration from XP/Vista
• Using command line utilities
• Working with system images
• Deploying system images
• Managing devices
• Managing disks
• Checking and managing application compatibility
• Configuring network access in Windows 7
• Managing the Windows Firewall
• Remote management
• Resource sharing
• File and folder access
• Working with BranchCache
• Managing user accounts
• Windows 7 authentication and authorization
• Managing DirectAccess
• Remote connections
• Managing BitLocker
• Windows 7 Mobility
• Updating Windows 7
• Configuring Internet Explorer
• Monitoring performance
• Recovery and backup
• Antivirus software installation and updates
• System utilities

Networking Essentials

• Introduction to computer networks
• Working with email clients
• OSI model
• Transmission media (UTP and STP)
• Networking devices (Switches and Routers)
• Topologies
• LAN standards
• IP addressing
• TCP/IP protocol suite
• Structured cabling
• Installing, configuring and troubleshooting wireless networks
• Internet connection and sharing
• Troubleshooting network problems using hardware & software tools

English Speaking and Personality Development

• People and things in office
• Teams in office
• Asking questions
• Things around office
• Business travel
• Workplace
• Things people do

Module outcome:

After the end of the module, you will be able to perform the following tasks:

• PC and laptop troubleshooting
• Basic peripherals (printers, hard disks, etc.) troubleshooting
• Assemble PCs
• Install and configure Windows 7 Operating System
• Troubleshoot the Windows 7 Operating System
• Configure network connectivity
• Troubleshoot network connectivity issues
• Troubleshoot issues related to email clients, Internet access, etc.

Network Administrator with Messaging
This module will develop the desktop support engineer's skills in you.
You will be learning:

• To set up, configure and manage Windows Server 2008
• Set up Network using Cisco devices
• Install and manage Exchange Server for mailing solutions
• Configure Lotus Notes client

Duration: 316 hrs
These modules will equip the students in the latest technologies in the server operating system space that will help them on the job.
At the end of the module, the students will be able to perform:

• Installation and configuration of Window Server 2008
• Configuration of various server roles in Windows Server 2008
• Configuration of Active Directory Services in Windows Server 2008
• Installation and configuration of Cisco routers
• Configuration of routing protocols in Cisco routers
• Installation and configuration of a catalyst switch
• Installation and configuration of Exchange Server 2010
• Configuration of Lotus Notes clients

Administrating Windows Server 2008:

• Installing Microsoft Windows server 2008
• Configuring and Managing the DHCP server role
• Configuring and managing the DNS server role
• Configuring routing and remote access (RRAS) and wireless networking
• Configuring file services
• Configuring print services
• Maintaining and updating windows server 2008
• Securing data transmission and authentication
• Maintaining network health
• Maintaining windows server 2008 file services
• Overview of active directory domain services
• Implementing active directory
• Working with active directory sites
• Global catalog and flexible single master operations (FSMO) roles
• Active directory administration
• Security planning and administrative delegation
• Introduction to group policy
• Configuring the user and computer  environment using group policy
• Performing software installation with group policy
• Planning a group policy management and implementation strategy
• Active directory maintenance, troubleshooting and disaster recovery
• Planning for server deployment
• Planning for server management
• Monitoring and maintaining servers
• Planning application and data provisioning
• Planning for business continuity and high availability

Implementing Cisco Networks:

• Internetworking overview
• Ip addressing
• Assembling and cabling cisco devices
• Router fundamentals
• Basic router configuration
• IP routing
• Routing protocols
• Basic ip traffic management with access control lists
• Establishing serial point-to-point connection
• Establishing frame relay connection
• Nat/pat
• Catalyst switch operation
• Vitual LAN
• VPN (ipsec and ssl)
• Ipv6
• Wireless LAN

Installing and Managing Exchange Server:

• Install and manage Microsoft Exchange Server 2010
• Manage messaging security by using Exchange Server 2010
• Recover messaging servers and databases by using Exchange Server 2010
• Monitor and troubleshoot Exchange Server 2010

Introduction to Lotus Notes:

• Introduction to lotus notes
• Navigating and customizing welcome page
• Using the elements of the lotus notes application
• Personal address book and Personal journal
• Calendar and Scheduling
• Communicating with notes mail
• Managing notes e-mail with a browser

ITIL Fundamentals

• ITIL Origins, development and governance
• The Five Core Processes
• Concepts of Service Management
• The Service Lifecycle

English Speaking and Personality Development:

• Buying items
• Past tense
• Rules in office
• Comparison
• Future tense
• Understanding opportunities
• Resume writing
• Writing covering letters
• Researching companies and job opportunities
• Grooming
• Professional etiquette
• Appearance
• Telephone etiquette
• Body language
• Preparing for the interview
• Talking about yourself
• Why should you be hired
• Talking about your future
• Information about the organization
• Questions about salary
• Strengths and Weaknesses
• Improving your Technical Knowledge
• Answering Technical Questions
• Handling stressful situations
• Asking Questions
• Post the interview

Introduction to Cloud Computing and Virtualization:

• Cloud Computing overview, Paas and Saas
• Overview of online Cloud resources/ services (Google, Amazon EC2, etc.)
• Introduction to Virtualization
• Virtual machine technologies
• Virtual machines on Windows platform

Module outcome:

After the end of the module, you will be able to perform the following tasks:

• Manage Windows Server 2008
• Manage Active Directory Services
• Build and configure Servers
• Plan Server deployment and management
• Install and configure Cisco routers and switches
• Troubleshoot Network connectivity
• Configure routing protocols on Cisco routers
• Manage VLAN
• Install and configure Exchange Server
• Maintain, manage and optimize Exchange Server
• Troubleshoot messaging issues
• Configure Lotus Notes clients
• Manage Notes email with browser

PLEASE NOTE: This course is available at select centers. For more information, please ask the counsellor.